Category - Online Store of the Year

Judging Criteria

What are the key and unique features of your online store?

How have you improved the online cx over the last 12 months?

What influenced these changes and how did you measure success?

Explain how these improvements increased revenue for the business.

Describe how your support services contribute to a positive online cx?

Who can enter?

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses:

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.

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Timeline

  • 9 Sep 2019

    Nominations Open

  • 8 Nov 2019

    Nominations Close

  • 9 Nov 2019

    Judging

  • 13 Dec 2019

    Finalists Announced

  • 27 Feb 2020

    Retail Awards 2020

2019 Best Online Store of the Year

WINNER

FINALISTS

BNKR

Showpo

Forever News

Catch

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