Category - CX of the Year Small Business

Judging Criteria

Please describe one CX initiative your organisation has implemented over the past 12 months

Detail the vision and strategy behind your initiative (including the key motivations)

What has been the impact of your CX initiative? Please include how you measure impact

How has your CX initiative affect your unique customer proposition?

What team training has been implemented to ensure your CX initiative is delivered effectively?

Who can enter?

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses:

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.

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  • 9 Sep 2019

    Nominations Open

  • 8 Nov 2019

    Nominations Close

  • 9 Nov 2019


  • 13 Dec 2019

    Finalists Announced

  • 27 Feb 2020

    Retail Awards 2020

2019 CX of the Year Small Business >500 Employees



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