Category - Best Customer Service Team of the Year

Judging Criteria

Describe your customer service philosophy.

Illustrate how you empower and motivate your team to deliver excellent customer service.

How do you evaluate the effectiveness of your customer service?

Name one of your biggest obstacles to good customer service and how you overcame the problem. How did this impact the team?

Who can enter?

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses:

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.

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  • 9 Sep 2019

    Nominations Open

  • 8 Nov 2019

    Nominations Close

  • 9 Nov 2019


  • 13 Dec 2019

    Finalists Announced

  • 27 Feb 2020

    Retail Awards 2020

2019 Best Customer Service Team of the Year



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Australian Geographic


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